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Frequently Asked Questions (FAQs)

General Questions

At times we are able to offer samples, but not always. Please contact us directly if there are particular formulas you wish to try—otherwise visit one of our spas, salons or stockists to experience our products in person.

Thalgo is suitable for all skin types, even the most sensitive. Our marine actives possess a close bio-affinity with our skin and are therefore easily assimilated by the body. Always read the instructions and if you are concerned about certain ingredients or skin sensitivity, we recommend patch testing prior to use.

All Thalgo products are proudly made in France.

One of our key commitments is to green packaging in order to minimise our ecological footprint. This strategy reflects a more sustainable approach to our design, production and packaging—so we are working towards developing alternatives that are able to be recycled or are made from recycled materials. To read more about this commitment, click here.

As everyone’s skin type and skin concerns differ, results can vary from person to person. However, when used daily and according to directions, visible results can be seen in as little as a few weeks.

Product Information

When shopping online, you are able to filter our products by concern or category—meaning you will be served only the products that best suit your needs. However, if you’re completely unsure where to start, we recommend visiting one of our spas or salons for a bespoke consultation, or contacting our Customer Care Team for more information.

While Thalgo is safe for all skin types, during pregnancy and/or breastfeeding we recommend speaking with your healthcare provider to determine if our formulas are suitable for you.

All Thalgo products are free from animal-derived ingredients and are suitable for vegans*. We also do not test on animals.

*With the exception of beeswax and our HyaluProCollagène dietary supplement

At Thalgo, we are committed to clean beauty and creating formulas that are as good for the sea as they are for our skin. 100% of our formulas contain marine ingredients and our newest formulas include at least 90% of ingredients from natural origin. For a complete list of ingredients and the percentage of naturally-derived ingredients, please refer to our packaging.

No, Thalgo products are free from nasties such as parabens, sulphates, propylene glycol and mineral oils.

Professionals

Please contact our Customer Care Team directly for more information on how to become a Thalgo stockist.

Please visit our SPA LOCATOR to find the spa or salon nearest to you.

Contact Us

If you have any other questions other than those listed above, or should you require further assistance, please contact our Customer Care Team at customerservice@thalgo.com.au or phone +61 2 8667 4695.